mrm88 Privacy Policy

1.1 mrm88 ("the Company", "we", "us", "our") is the data controller responsible for the personal data of players ("you", "your") who access and use the mrm88 platform at mrm88.one.

1.2 This Privacy Policy describes our practices concerning the collection, use, storage, sharing, and protection of personal data in connection with the provision of mrm88's online gaming services, including mrm88 Casino, Sportsbook, Slots, Betting, and Lucky Dice.

1.3 By registering an account with mrm88 or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

1.4 This Privacy Policy should be read alongside the mrm88 Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the platform.

2.1 mrm88 collects the following categories of personal data:

2.2 mrm88 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or political opinions. Where health-related information is voluntarily provided in the context of a responsible gaming request, it is treated with the highest level of confidentiality and used solely for that purpose.

3.1 Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or update your account settings.

3.2 Automatically — through server logs, cookies, and similar technologies when you access and navigate the mrm88 platform. This includes IP address, session data, and device information.

3.3 From third parties — including identity verification service providers, payment processors, and fraud prevention agencies as required to fulfil legal obligations and protect the platform's integrity.

4.1 mrm88 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between mrm88 and you as a registered player, including account management, game access, and payment processing.
• Legal obligation — processing required to comply with applicable laws and regulatory obligations, including anti-money laundering (AML) requirements, KYC obligations, and responsible gaming mandates under mrm88's international gaming licence.
• Legitimate interests — processing carried out for mrm88's legitimate business interests where these are not overridden by your rights, including fraud prevention, platform security, and service improvement.
• Consent — where mrm88 relies on consent for specific processing activities (such as direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

5.1 mrm88 uses your personal data for the following purposes:

• Creating and managing your mrm88 player account;
• Verifying your identity and age as required by KYC and AML obligations;
• Processing deposits and withdrawals through your chosen payment methods (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank);
• Providing access to platform games and services, including mrm88 Casino, Sportsbook, Slots, Betting, and Lucky Dice;
• Administering bonuses, promotions, and player loyalty programmes;
• Responding to support queries, resolving complaints, and communicating account-related information;
• Monitoring gaming activity for the purposes of responsible gaming, fraud prevention, and regulatory compliance;
• Improving platform functionality, performance, and user experience through analytical data;
• Sending transactional communications, security alerts, and account notifications;
• Sending promotional communications where you have opted in, or where mrm88 has a legitimate interest to do so as an existing customer.

5.2 mrm88 does not use automated decision-making or profiling in a manner that produces legal or similarly significant effects on players, except where required by regulatory obligations such as AML screening.

6.1 mrm88 does not sell, rent, or trade personal data to third parties for their own commercial purposes.

6.2 mrm88 may share personal data with the following categories of recipient where necessary and lawful:

• Payment processors and financial institutions — to facilitate deposits and withdrawals through Touch n Go, Boost, Maybank, CIMB, and Public Bank;
• Identity verification and KYC providers — to conduct age and identity checks as required by our licensing obligations;
• Fraud prevention and AML screening services — to detect and prevent money laundering, fraud, and other financial crimes;
• Game technology providers — who supply the gaming software and live dealer services on the platform, solely to the extent required to provide those services;
• Regulatory and licensing authorities — to meet reporting and compliance obligations under mrm88's international gaming licence;
• Law enforcement and government authorities — where mrm88 is legally required or compelled by court order to disclose information.

6.3 All third-party service providers who process data on mrm88's behalf are bound by contractual data processing obligations that require them to protect the data in accordance with applicable data protection standards and to use it solely for the specified purpose.

7.1 mrm88 uses cookies and similar tracking technologies to operate the platform and enhance the player experience. Cookies are small text files placed on your device when you visit the mrm88 website.

7.2 mrm88 uses the following categories of cookies:

• Strictly necessary cookies — required for core platform functionality including login session management, security, and basic navigation. These cannot be disabled.
• Performance cookies — collect anonymised data on how players interact with the platform (e.g., which pages are visited most frequently) to improve platform performance.
• Functional cookies — remember your preferences such as language settings and responsible gaming limit configurations.
• Analytics cookies — used for aggregate analysis of platform usage patterns to support product development decisions.

7.3 You can control non-essential cookies through your browser settings. However, disabling certain cookies may impair the functionality of the mrm88 platform, including the ability to remain logged in to your account.

8.1 mrm88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable law and regulatory obligations.

8.2 As a general principle, mrm88 retains account and transaction records for a minimum of five (5) years following account closure, in accordance with AML and regulatory record-keeping requirements. KYC documentation may be retained for longer periods where required by the applicable regulatory framework.

8.3 Gaming session data and bet history are retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.

8.4 Where personal data is no longer required for any lawful purpose, mrm88 will securely delete or anonymise it in accordance with its data disposal procedures.

9.1 mrm88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and mrm88's servers;
• Encryption of stored sensitive data, including financial information and identity documents;
• Access controls ensuring that personal data is accessible only to authorised personnel with a legitimate need;
• Regular security assessments and penetration testing of platform infrastructure;
• Two-factor authentication (2FA) available on all player accounts.

9.2 Notwithstanding the above measures, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own mrm88 account credentials and for notifying mrm88 immediately if you suspect any unauthorised access.

9.3 In the event of a data breach that is likely to result in a high risk to your rights and freedoms, mrm88 will notify affected players without undue delay in accordance with applicable data protection obligations.

10.1 Subject to applicable law, you have the following rights with respect to your personal data held by mrm88:

• Right of access — you may request a copy of the personal data mrm88 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — in certain circumstances, you may request that mrm88 delete your personal data. Note that this right is subject to overriding legal obligations, including AML record-keeping requirements;
• Right to restrict processing — you may request that mrm88 limits the processing of your personal data in certain circumstances;
• Right to data portability — where processing is based on consent or contractual necessity, you may request that mrm88 provide your data in a structured, machine-readable format;
• Right to object — you may object to processing carried out on the basis of legitimate interests, including direct marketing;
• Right to withdraw consent — where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, contact mrm88 support via 24/7 live chat or by email at [email protected] (plain text — not a clickable link). mrm88 will respond to all verifiable requests within 30 days. In cases of complexity or volume, this period may be extended by a further 60 days, with notice given within the initial 30-day window.

10.3 mrm88 may require identity verification before responding to a data rights request to ensure personal data is not disclosed to an unauthorised party.

11.1 mrm88 does not knowingly collect personal data from persons under the age of 21. The platform is strictly intended for adults aged 21 and above. Age verification is conducted as part of the registration and KYC process.

11.2 If mrm88 becomes aware that personal data has been collected from an individual under the age of 21 without valid parental or guardian consent, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be returned to the payment method of origin after appropriate verification.

11.3 If you believe that a minor has registered an account with mrm88, please contact support immediately via live chat so that appropriate action can be taken.

12.1 mrm88 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material, mrm88 will notify registered players via the email address on their account before the changes take effect.

12.2 The "Last updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Continued use of the mrm88 platform following notification of any material changes constitutes acceptance of the revised Privacy Policy.

12.3 mrm88 encourages players to review this Privacy Policy periodically to stay informed about how their personal data is being handled.

13.1 If you have any questions, concerns, or requests regarding this Privacy Policy or mrm88's data practices, please contact our support team through the following channels:

• 24/7 Live Chat — available directly on the mrm88 platform;
• Email — [email protected] (displayed as plain text only; not a clickable link).

13.2 mrm88 is committed to resolving all privacy-related queries promptly and transparently. If you are not satisfied with mrm88's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.